Terms of Service

1. Who we are

The Service is provided by the operator of ROAM (“ROAM”, “we”, “us”, or “our”). Contact: hello@roam.site.

2. Eligibility and accounts

You must have authority to bind yourself or the organisation you represent. You are responsible for all activity under your credentials, for maintaining the confidentiality of passwords and tokens, and for promptly notifying us of unauthorised access. We may refuse, suspend, or terminate access at any time, with or without notice, for any reason including suspected misuse, non-payment, or risk to the Service or other users.

3. The Service

ROAM provides software and infrastructure to enable secure remote access to post-production workspaces, collaboration features, auditing, and related tooling. Features may change, be added, or be withdrawn at any time. Beta, preview, or experimental features are provided as-is and may be discontinued without notice.

4. Your content and data

You retain ownership of media, projects, metadata, and other material you or your users submit or store through the Service (“Customer Content”). You grant us a limited licence to host, process, transmit, encrypt, back up (if and where we choose to do so), and display Customer Content solely to operate, secure, and improve the Service and as described in our Privacy Policy.

You are solely responsible for Customer Content, including legality, rights clearance, export compliance, and maintaining your own backups. We do not guarantee retention, availability, integrity, or recoverability of any data.

5. Acceptable use

You must not, and must not permit others to:

• violate law, third-party rights, or contractual obligations;
• probe, scan, or test vulnerabilities except with our prior written consent;
• interfere with or disrupt the Service, circumvent access controls, or exceed authorised scope;
• upload malware or use the Service to attack others;
• reverse engineer the Service except where prohibited by law;
• resell or sublicense the Service except as expressly permitted in a separate written agreement.

6. Third-party services and dependencies

The Service may integrate with or depend on third-party storage, networks, identity providers, cloud platforms, and software. We are not responsible for third-party products or outages. Your use of third-party services is governed by their terms.

7. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that the Service will meet your requirements, that defects will be corrected, or that the Service or any data will be secure, complete, or free from loss, corruption, delay, or unauthorised access. Security and monitoring features are aids, not guarantees. You are responsible for your own security practices, facility controls, and editorial workflows.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROAM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, OR DATA (INCLUDING LOSS, CORRUPTION, DELETION, OR FAILURE TO BACK UP CUSTOMER CONTENT), WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) amounts you paid us for the Service in the twelve (12) months before the event giving rise to liability, or (b) one hundred Australian dollars (AUD $100), except where liability cannot be limited under applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including certain consumer guarantees where they apply and cannot be lawfully excluded).

9. Indemnity

You will defend, indemnify, and hold harmless ROAM and its personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from Customer Content, your use of the Service, violation of these Terms, or violation of third-party rights.

10. Fees

If you purchase paid plans, fees and billing terms are set out in your order or separate agreement. Unless otherwise stated, fees are non-refundable. We may change pricing on reasonable notice for future periods.

11. Confidentiality

Non-public information about the Service marked confidential or that a reasonable person would treat as confidential must not be disclosed except as required by law or with consent. This does not limit our ability to use aggregated or de-identified data as described in the Privacy Policy.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access immediately for breach, risk, non-payment, or convenience. Upon termination, your right to use the Service ends. We may delete or retain Customer Content in our discretion, subject to law and the Privacy Policy. Sections that by nature should survive (including disclaimers, limitation of liability, and indemnity) survive termination.

13. Changes

We may modify these Terms at any time by posting an updated version on roam.site/terms and updating the effective date. Material changes may also be notified by email or in-product notice where practicable. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

14. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. You submit to the exclusive jurisdiction of the courts of New South Wales, except that we may seek injunctive relief in any competent court. Where permitted, each party waives any right to a jury trial or class proceedings.

15. General

These Terms, together with the Privacy Policy and any signed order form, are the entire agreement regarding the Service. If a provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation or sale. Notices to us: hello@roam.site.